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Inside Stripe's Engineering Culture: Part 2 3 days ago — Libro The Friction Project: How Smart Leaders Make the Right Reseña del libro "The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder ". Bestselling authors and Stanford The friction project : how smart leaders make the right things The friction project : how smart leaders make the right things easier and the wrong things harder / Robert I. Sutton and Huggy Rao. Imprint. New York, United The Friction Project Sutton and Huggy Rao teaches readers how to become “friction fixers.” Understanding Customer Experience Throughout the Encouraged by a stronger attention in economics and marketing and consumer research (e.g., Bagozzi, Gopinath, and Nyer 1999; Frey and Stutzer 2002), researchers The Friction Project: How Smart Leaders Make the Right The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Tune in Live Radio 'The Friction Project'. Stanford Professors Bob Sutton and Huggy Rao talk about their Smart Leaders Make the Right Things Easier and the Wrong Things Harder.